Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard items (30*30*30 cm up to 3KG)

Shipping Destination Estimated delivery time Shipment cost
Basra , Baghdad , Erbil 2-3 business days 4 USD / 5000 IQD
All Other Iraqi States 3-4 business days 4 USD / 5000 IQD

Bulk Items

Type Dimentions Shipment cost
Medium 60*60*60 Cm up to 24KG 10 USD / 15000 IQD
Large Above 60*60*60 Cm 15 USD / 22000 IQD
Xtra Large Pallet Size 60 USD per Pallet

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email and WhatsApp message once your order has shipped containing your order invoice. All shipment are non-tracked and you can always check with our teamthrough our contact channels.


Upon receiving your order, we will send you an email confirming that we have received your order and that it is being processed. If you are paying by effecting an online payment, a validation check and authorization by the card issuer will be made and payment will be debited and cleared from your account at the time an order is made. Otherwise, you will need to pay in cash upon delivery of your order.

Toolmart takes care to ensure that the Site is secure and that details of your order and payment are kept confidential, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please note that we do not store credit card details nor do we share customer details with any third parties.

Data security

All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. We will collect and store personal data on your Device using [application data caches and browser web storage (including HTML5). Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

Age Restrictions

Persons under the age of 18 should use this Site only with the supervision of an Adult. Payment information must be provided by or with the permission of an Adult. However, we reserve the right to only accept orders from those over 18.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to service availability, errors in the description or price of the service, as well as if fraud or unauthorized or illegal transaction is suspected.

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